Norfolk has been ranked top of 28 similar councils in a national independent survey that asked the public to rate their satisfaction with roads and transport.
The annual survey showed again that the highest satisfaction among 29 UK counties and authorities was to be found in Norfolk which achieved an overall score of 49 the average overall score amongst our peers this year was 44.
People from across the county gave the highest above average scores in satisfaction with the condition of the highways, local bus services and traffic levels and congestion.
In total Norfolk was at or above the national average across 24 of the 27 Key Benchmark Indicators.
County Councillor Graham Plant, cabinet member for highways, infrastructure and transport said; “To achieve first place amongst our peers for a second year in a row is fantastic news. This achievement is testament to the hard work and dedication of all the highway and transport team, and demonstrates how ambitious we are to be the best for Norfolk’s residents.
“I was particularly pleased to see improvements across all modes of sustainable transport, with satisfaction in local bus services being the top for satisfaction – a direct result of our fantastic enhanced partnership delivering Norfolk’s bus service improvement plan over the last two and a half years.
“In these difficult financial times we have to make some tough decisions when it comes to our budgets, we continue to deliver high satisfaction across all areas of this important service and focus our efforts and spending on all things that people tell us are most important to them, which are safe roads that are in good condition.”
Norfolk County Council points to highlights from this year’s survey report :
Public transport – Norfolk achieved higher than average on all but 1 of the public transport metrics. This result demonstrates the importance of the improvements being made as part of the bus service improvement plan for the county.
The provision of electric vehicle charging points – has seen an improvement of 31.3% from last year, increasing in score from 32 to 42. This was identified as a key priority for Norfolk County Council following the introduction of the Electric Vehicle strategy.
Provision of cycle lanes – we ranked top for satisfaction with the provision of cycle lanes – up from 4th last year. This improvement demonstrated the importance of active travel schemes such as the Heartsease roundabout improvements which completed this year.
Safety of children cycling to school has increased from coming 7th last year to 1st this year.
Satisfaction with how we deal with potholes and damaged roads has increased from coming 6th last year to 3rd this year.
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